Job Scope

As a Full Stack Developer at SipSip, you will play a critical role in designing, building, and maintaining our state-of-the-art platform. You will work on both front-end and back-end development to ensure that it is visually appealing, user-friendly, and optimized for performance, user experience and functionality. You will collaborate closely with designers and product managers, to bring our vision to life.

Key Responsibilities:

• Design, develop, enhance and maintain scalable web applications and APIs for SipSip’s platform.
• Optimize performance and scalability to ensure a seamless user experience. Ensure cross-browser and cross-platform compatibility for a consistent user experience.
• Optimize website performance, including page load times and scalability.
• Translate UI/UX designs into responsive, interactive web pages.
• Troubleshoot and resolve software issues promptly.
• Conduct regular testing and debugging to maintain a high-quality website.
• Stay updated on emerging technologies and industry trends to suggest and implement innovative solutions.

Required Qualifications:

• Bachelor’s degree in Computer Science, Web Development, Engineering or related field, or equivalent practical experience.
• 2+ years of experience in full stack development.
• Proficiency in front-end technologies: HTML5, CSS3, JavaScript, and frameworks like React, Angular or Vue.js.
• Proficiency in back-end technologies: Node.js, PHP, Python (Django/Flask), or Ruby on Rails.
• Experience with database management: SQL (PostgreSQL/MySQL) and NoSQL (MongoDB).
• Proficiency in version control systems like Git. 
• Experience with cloud services (AWS, Azure, or Google Cloud) and CI/CD pipelines.
• Experience with CMS platforms like WordPress or Shopify.
• Knowledge of website optimization techniques, including SEO best practices.
• Strong understanding of responsive and adaptive design.
• Strong understanding of web security, authentication, and data protection.

Preferred Skills:

• Knowledge of e-commerce platforms and payment gateway integration.
• Familiarity with wine, spirits, or beverage industry is a plus.
• Understanding of analytics tools (e.g., Google Analytics) to track website performance.
• Strong attention to detail and a passion for creating user-friendly designs.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, collaborative environment.

Job Scope

We are looking for a customer-focused and tech-savvy Technical Support Specialist to join our team. In this role, you will provide timely and effective technical support to our users, ensuring that they have a seamless experience on our platform. You will be the first point of contact for resolving technical issues and improving user satisfaction.

 
Key Responsibilities:

1. Respond promptly to user inquiries via email, chat, phone call or ticketing system.
2. Diagnose and troubleshoot technical issues related to SipSip’s platform, including account access, order processing, and system performance.
3. Escalate complex issues to the relevant teams and follow up to ensure timely resolution.
4. Document user issues and provide feedback to developers to improve system performance and user experience.
5. Assist in the creation and maintenance of help desk resources, including FAQs and user guides.
6. Monitor system performance and proactively address potential issues to minimize downtime.
7. Provide technical onboarding support for new users and partners.
8. Stay updated on product features, updates, and industry trends.

 
Required Qualifications:

• 1+ years of experience in technical support or a similar role.
• Strong problem-solving skills and the ability to troubleshoot effectively.
• Excellent written and verbal communication skills.
• Familiarity with customer support tools such as Zendesk, Freshdesk, or similar platforms.
• Basic understanding of web technologies, including HTML, CSS, and JavaScript.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong customer service mindset with a commitment to resolving user issues efficiently.

Preferred Skills:

• Experience with e-commerce platforms or SaaS applications.
• Knowledge of the wine, spirits, or beverage industry is a plus.
• Familiarity with APIs and basic debugging techniques.
• Proficiency in multiple languages is an advantage.
• Strong organizational skills and attention to detail.

Job Scope

As a Content Creator at SipSip, you will be responsible for producing high-quality, engaging, and informative content that resonates with our audience. You will play a key role in shaping our brand’s voice and building a community of wine enthusiasts.

Key Responsibilities:

1. Develop and execute content strategies across various platforms, including website, social media, email campaigns, and blogs.
2. Create compelling written, visual, and multimedia content that aligns with SipSip’s brand identity.
3. Conduct research on wine trends to produce accurate and engaging content.
4. Collaborate with marketing, design, and product teams to support campaigns and product launches.
5. Monitor and analyze content performance to optimize future strategies.
6. Stay updated on industry trends and best practices to ensure content remains relevant and innovative.
7. Engage with our audience through comments, messages, and interactive content.
   
   

Required Qualifications:

• Proven experience as a Content Creator, Copywriter, or similar role.
• WSET certification (Level 2 or higher) or equivalent qualification.
• Exceptional writing, editing, and storytelling skills.
• Proficiency in content management systems and social media platforms.
• Basic knowledge of SEO principles and tools.
• Strong understanding of visual content creation tools (e.g., Canva, Adobe Creative Suite).
• Ability to work independently and manage multiple projects simultaneously.
• Passion for wine, spirits, and beverages or a willingness to learn.
  
  

Preferred Skills:

• Experience in the wine, spirits, or beverage industry.
• Photography or videography skills to create engaging visual content.
• Familiarity with analytics tools to measure content performance (e.g., Google Analytics).
• Knowledge of email/mobile marketing platforms.
• Creative mindset with a keen eye for detail.

Job Scope

We are seeking dynamic Country Coordinators to lead our operations in various Asian countries. As the local face of SipSip, you will be responsible for driving business growth, managing strategic partnerships, and ensuring operational excellence. This role is perfect for a leader who is passionate about the wine and beverage industry and eager to make a significant impact.

Key Responsibilities:

1. Develop and implement local business strategies to grow SipSip’s market presence in various Asian countries.
2. Build and manage relationships with local wineries, distributors, and industry professionals. 
3. Coordinate promotional activities, partnerships, and events to enhance SipSip’s brand visibility.
4. Oversee day-to-day operations, ensuring alignment with regional and global goals.
5. Identify and capitalize on growth opportunities in the market, including partnerships and promotions.
6. Conduct market research to identify trends, opportunities, and challenges within the local market.
7. Monitor market trends and competitor activity to inform strategy and decision-making.
8. Represent SipSip at industry events, conferences, and trade shows.
9. Support customer engagement efforts, addressing inquiries and ensuring exceptional service.
10. Provide regular reports and insights to senior leadership on performance and opportunities.

Required Qualifications:

• WSET certification (Level 2 or higher) or equivalent qualification. 
• 2+ years of experience in coordination, operations, or project management roles, preferably in the wine, beverage, or e-commerce industries.
• Strong understanding of the local market, cultural nuances, and key players.
• Ability to work independently and handle multiple responsibilities effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using business tools such as Microsoft Office, CRM software, and project management platforms.
• Results-oriented mindset with a focus on delivering measurable outcomes. 
• Fluency in English and a local language of the assigned country.

Preferred Skills:

• Advanced WSET certification (Level 3 or Diploma) is a plus.
• Experience with digital marketing and e-commerce platforms.
• Multilingual capabilities relevant to the region.
• Strong analytical skills and proficiency with data-driven decision-making tools.
• Passion for wine, spirits, and beverages with a deep understanding of consumer preferences.